myGov help - Create a myGov account guide

Use myGov to access online Medicare, Centrelink and child support accounts, all in one place. This guide shows you how to create a myGov account.

in this guide

Step 1: create an account

Step 2: accept the terms of use

Step 3: enter an email address

Step 4: enter your mobile phone number

Step 5: create a password

Step 6: create secret questions

Step 7: use your myGov account

Step 1: create an account

Go to myGov and select Create an account on the home page.

Step 2 : accept the terms of use

Read the Terms of use. If you agree to the terms, select I accept.

Step 3: enter an email address
Enter your email address, then select Next.

Each myGov account must have a unique email address. You cannot use the same email for two myGov accounts. If you share an email address with someone, only one of you can use it to create a myGov account.

We will send you a code by email. Enter the Code, then select Next

Step 4: enter your mobile phone number

Enter your mobile number and then select Next.

If you do not have access to a mobile phone or mobile reception, select Skip this step.

Step 5: create a password

Enter a password, and then enter the password again. Then you can select Next.

Your password must be at least 7 characters long and include at least 1 number.

Step 6: create secret questions

Secret questions and answers help keep your account safe. We will ask you to create 3 questions and answers that only you can answer.

Choose a question from the list or create your own question. Make sure your answers are easy to remember.

Select Next after entering your answer.

Repeat this step to create questions 2 and 3.

Step 7: use your myGov account

You have created a myGov account. You will see your myGov username on the screen and we will also email it to you. You can use your username or email address to log into myGov.

Select Continue to myGov.

You are logged into your myGov account and now you can:

link a service to your account
Go to Account Settings to configure login options and Inbox notifications.
 Always make sure to select Sign out when you have finished using your myGov account.

Go to Help for details about your myGov Inbox, linking a service and keeping your myGov account safe.