Help
Help
1.Login to myGov
1.1 Username
1.1.1 Forgot username
1.1.2 myGov username
1.1.3 Email
1.1.4 Mobile number
1.2 Password
1.2.1 I forgot my password
1.3 Secret questions and answers
1.4 Security codes
1.4.1 Code sent by SMS
1.4.2 myGov Code Generator application code
1.5PIN from myGov
1.5.1 Forgotten PIN
1.6 Account blocked
2. Log out of myGov
3. Manage your myGov account
3.1 Password - update
3.2 Secret questions: change or add new ones
MyGov 3.3PIN - update
3.4 Reset myGov PIN
3.5 Email Address - Update
3.6 Mobile number - update
3.7 Close your myGov account
4.Travel abroad: access myGov
5.Codes and messages sent by myGov
5.1 Codes sent by email
5.2 Messages sent by email
6.Services
7.Linking services to your myGov account
7.1 Cannot link to a service
8.Information about you that myGov maintains
9.your name
10.myGov Inbox and messages
10.1Change how we inform you of new messages
10.2 Lost messages when you unlink services or close your account
10.3 Storing Inbox Messages in Folders
10.4 Services Inbox Messages
11.Update your data with services
12.Security and privacy.
13.myGov digital assistant
Login to myGov
Before logging into myGov, you must select the Create an account button on the myGov login page.
Username
You can log into myGov with:
your myGov username
the email address you used to create your myGov account
your mobile number (if you have enabled this option)
Forgot username
If you have forgotten your username, use one of the following:
the email address you told us when you created your account
select the link I forgot my username on the login page.
myGov username
We send you a username when you create a myGov account. Your myGov username has 2 letters and 6 numbers, for example XY123456.
Email
You can log in with the email address you used to create your myGov account.
Each myGov account must have a different email address. So if you share an email with someone, only 1 of you can use that email.
Mobile phone number
You can log in with your mobile phone number if:
someone else no longer uses it when they log in
You can verify that it belongs to you by entering a code that we send you
You have chosen to use your mobile phone number to log in under 'Account Settings'.
Password
Your password will be displayed on the screen when you enter it by selecting 'Show password'.
Your myGov password must:
have at least 7 characters
have at least 1 letter
have at least 1 number
will not be the same as 1 of your last passwords
don't use the same character repeatedly or have sequential characters (for example you can't use AAAA or 1234).
Your password can have any of the following characters :! @ # $% ^ & *
Forgotten password
If you forgot your password, select the I forgot my password link on the myGov login page.
If you get your wrong password 5 times, myGov will temporarily lock your account for 2 hours.
More information is available if you have entered the wrong password too many times and have a locked account.
Secret questions and answers
Secret questions and answers help keep your account safe. You can use the suggested questions or you can create your own.
When you log in, if the answer to your secret question is wrong 5 times, myGov will temporarily lock your account for 2 hours.
If you can't remember the answers to your secret questions after 2 hours and you still get the wrong answer, your account may be permanently blocked. If this happens, you will need to create a new myGov account.
Security codes
Using a code is the preferred secure option when logging into myGov. You can get a code by SMS or from the myGov Code Generator application. Using your password and code to log in is known as two-factor authentication. Both factors strengthen the security of your account by using a security token, rather than an answer to a question, someone else may know.
Code sent by SMS
A one-time use code is sent by SMS to your mobile phone.
If you change your mobile phone number, you must first update your myGov account in your account settings. If you do not update your number, you will not receive the SMS code and you will not be able to log in. You will not have access to your account and you will need to call myGov support and create a new account.
MyGov Code Generator application code
The myGov Code Generator application creates a single-use code on your mobile device.
The app is your best login option if you can't get SMS codes from your mobile phone. This is useful if you are traveling abroad, have limited mobile reception or prefer to use the app to get your code.
You can download the application from the App Store or Google Play. To set it up, you must accept the Terms of Use. During setup, your mobile device with the app will be registered in the myGov login settings. You can only register 1 device with the app, at any time. If you change your device, you must first delete this device, before setting up the app on another device. If you want to remove the app, you must first change your login option or make a login backup. If you don't do this, you will lose access to your account.
Start backup session
Be sure to configure a backup login option if you use this app. Your backup will allow you to log into your account if you cannot use the application. To configure your backup:
go to account settings
select Mobile number to enter or update your number
select Login options and activate Receive a code by SMS, myGov Code Generator will also stay on.
Delete your app or change your device
If you want to delete the application or use it on another device, you must first delete it from your myGov account settings. To remove the application:
go to account settings
select Login Options
Choose to Receive a code by SMS or Answer a secret question and activate it. To have a login backup, you must select Receive a code by SMS and make sure that your mobile phone number in your settings is up to date.
select the myGov Code Generator application
select Delete to delete the device and this will disable this login option
uninstall the app from your device.
Lost your device
If you lose your device with the app installed, you can use your login backup if:
your backup is already configured
you still have access to the mobile number registered in your account.
If you do not have a backup or cannot access the mobile phone number, you will need to call myGov support and create a new account.
To use the backup login option:
go to my.gov.au and enter your username and password
select I can't access my application
select Receive a code by SMS
enter the SMS code, sent to your registered mobile phone number
To remove your device, you must:
go to account settings
select Login Options
Choose to Receive a code by SMS or Answer a secret question and activate it. To have a login backup, you must select Receive a code by SMS and make sure that your mobile phone number in your settings is up to date.
select the myGov Code Generator application
select Delete to delete the device and this will disable this login option.
Then you can download and configure the myGov Code Generator application on your new device.
Get a new device
If you get a new device, you must first remove the old device from your myGov account settings. Then you can download and configure the application on your new device. To delete your device:
sign in to myGov and then go to Account Settings
select Login Options
Choose to Receive a code by SMS or Answer a secret question and activate it. To have a login backup, you must select Receive a code by SMS and make sure that your mobile phone number in your settings is up to date.
select the myGov Code Generator app and select Delete to delete your device. This will turn off, it will turn off the myGov Code Generator application.
Then you can download and configure the myGov Code Generator application on your new device. When you set up the app, your new device will automatically log into your myGov account settings and activate this login option.
MyGov PIN
You can log in to an application that supports your myGov PIN if you have connected the application to your myGov account.
Forgot PIN
If you forgot your myGov PIN, select the I forgot my PIN link on the login page of the supported application.
If your myGov PIN is wrong 3 times, your access to the compatible app will be temporarily blocked and you will need to reset your PIN.
Blocked account
If your account has been temporarily locked, you must wait 2 hours before trying again. You can unlock your myGov account earlier if you have registered your mobile phone with myGov and receive myGov codes.
If your account has been permanently blocked, you will need to create a new myGov account.
Log out of myGov
Be sure to log out of myGov when you are done using it, especially if you are using a public computer, such as a library.
Manage your myGov account
You can change most of your myGov settings in 'Account Settings'.
Password - update
Your myGov password must:
have at least 7 characters
have at least 1 letter
have at least 1 number
will not be the same as 1 of your last passwords
do not use the same character repeatedly or have sequential characters (for example, AAAA or 1234)
Your password can have any of the following characters :! @ # $% ^ & *
Secret questions: change or add new ones
You can use the suggested questions or you can create your own. You can edit or add secret questions and answers in 'Account Settings'.
PIN myGov - update
Your myGov PIN must:
have 4 numbers
not have repeated pairs or sequential numbers (for example, 1212 or 1234)
does not have 4 of the same number (for example, 1111)
You can change your myGov PIN through your myGov account in 'Account settings'.
If you don't have access to your mobile device, you can disconnect it in 'Account Settings'.
Reset myGov PIN
You can reset your myGov PIN by selecting the I forgot my PIN link on the login page of the supported app.
Email address - update
If you change your email address, you can update it in 'Account Settings':
Email Address - This is the email address you can use to log in and it is the email address to which we send codes
Inbox Notifications - This is the email address we will send a notification to if you have a new message in your myGov Inbox and have chosen to receive email notifications
Update your details: this is the email address that we will send to some of your linked services so that they know that your email address has changed.
Mobile number: update
If you change your mobile phone number, you can update it in 'Account Settings':
Mobile phone number: this is the mobile phone number that you can use as a username (if you have configured it) and it is the mobile phone number to which we send codes
Inbox notifications: this is the mobile phone number to which we will send a notification if you have a new message in your myGov Inbox, if you have chosen to receive your notifications by text message
Update your details: this is the mobile phone number that we will send to some of your linked services so that they know that your mobile phone number has changed
Close your myGov account
If you close your account, you will no longer be able to use online government services through myGov, and you will not be able to access your messages in your Inbox.
If you create a new myGov account, you will not be able to access your myGov messages from your old account.
You can close your myGov account in 'Account settings'.
Traveling abroad: access myGov
While abroad, you can still log in to myGov.
However, to log in with a code sent by SMS, you must:
use the same mobile phone number registered in your myGov account
be able to get the code by SMS, while outside Australia
connect to a mobile phone network supported by your phone service provider.
If you cannot receive text messages while abroad, you will not be able to log into your myGov account. Before traveling, you will need to change the way you log in. You can change your login option to use myGov Code Generator app or secret questions and answers.
To change how you log into myGov, you can:
download and configure the myGov Code Generator app on your mobile device
use secret questions and answers.
If you don't have the myGov Code Generator app, you can download it from the App Store or Google Play and then configure it. You must do this before traveling abroad.
Codes and messages sent by myGov
Codes sent by email
myGov sends a code to your email address when you create an account. This verifies that the email address is valid and that you have access to it. If you didn't receive it, check your 'junk' email folder. To receive all myGov messages, add myGov as the trusted sender. myGov may send you an email when you make changes to 'Account Settings', such as resetting your password or updating your mobile phone number used to receive login codes.
Messages sent by email
Email messages sent by myGov will always have noreply@my.gov.au as the sender and subject. MyGov emails tell you what the reason for the message is and they will never have a link to a website or phone number.
Services
Services are government programs that offer online services through myGov. These include:
Australian Job Search
Australian Tax Office
Centrelink
Child support
Applications Portal of the Health Department
Department of Veterans Affairs
HousingVic Online Services
State health insurance
My aged care
My health history
National disability insurance plan
National reparation scheme
Victoria State Revenue Office
Managing ABN connections is no longer available in myGov. If you have linked your ABN to myGov using Manage ABN Connections, go to the Australian Business Registry website for more information.
Linking services to your myGov account
We may ask you questions to make sure we link the correct record to your myGov account. We do this to protect your private information and security.
You may have a code that we have given you to link your service to your myGov account. We may have provided you with this code when you entered a service center or by phone. You will need to enter this code when you link a service to your myGov account.
Cannot link to a service
If you can't link a service to your myGov account, please contact that service directly.
1.Login to myGov
1.1 Username
1.1.1 Forgot username
1.1.2 myGov username
1.1.3 Email
1.1.4 Mobile number
1.2 Password
1.2.1 I forgot my password
1.3 Secret questions and answers
1.4 Security codes
1.4.1 Code sent by SMS
1.4.2 myGov Code Generator application code
1.5PIN from myGov
1.5.1 Forgotten PIN
1.6 Account blocked
2. Log out of myGov
3. Manage your myGov account
3.1 Password - update
3.2 Secret questions: change or add new ones
MyGov 3.3PIN - update
3.4 Reset myGov PIN
3.5 Email Address - Update
3.6 Mobile number - update
3.7 Close your myGov account
4.Travel abroad: access myGov
5.Codes and messages sent by myGov
5.1 Codes sent by email
5.2 Messages sent by email
6.Services
7.Linking services to your myGov account
7.1 Cannot link to a service
8.Information about you that myGov maintains
9.your name
10.myGov Inbox and messages
10.1Change how we inform you of new messages
10.2 Lost messages when you unlink services or close your account
10.3 Storing Inbox Messages in Folders
10.4 Services Inbox Messages
11.Update your data with services
12.Security and privacy.
13.myGov digital assistant
Login to myGov
Before logging into myGov, you must select the Create an account button on the myGov login page.
Username
You can log into myGov with:
your myGov username
the email address you used to create your myGov account
your mobile number (if you have enabled this option)
Forgot username
If you have forgotten your username, use one of the following:
the email address you told us when you created your account
select the link I forgot my username on the login page.
myGov username
We send you a username when you create a myGov account. Your myGov username has 2 letters and 6 numbers, for example XY123456.
You can log in with the email address you used to create your myGov account.
Each myGov account must have a different email address. So if you share an email with someone, only 1 of you can use that email.
Mobile phone number
You can log in with your mobile phone number if:
someone else no longer uses it when they log in
You can verify that it belongs to you by entering a code that we send you
You have chosen to use your mobile phone number to log in under 'Account Settings'.
Password
Your password will be displayed on the screen when you enter it by selecting 'Show password'.
Your myGov password must:
have at least 7 characters
have at least 1 letter
have at least 1 number
will not be the same as 1 of your last passwords
don't use the same character repeatedly or have sequential characters (for example you can't use AAAA or 1234).
Your password can have any of the following characters :! @ # $% ^ & *
Forgotten password
If you forgot your password, select the I forgot my password link on the myGov login page.
If you get your wrong password 5 times, myGov will temporarily lock your account for 2 hours.
More information is available if you have entered the wrong password too many times and have a locked account.
Secret questions and answers
Secret questions and answers help keep your account safe. You can use the suggested questions or you can create your own.
When you log in, if the answer to your secret question is wrong 5 times, myGov will temporarily lock your account for 2 hours.
If you can't remember the answers to your secret questions after 2 hours and you still get the wrong answer, your account may be permanently blocked. If this happens, you will need to create a new myGov account.
Security codes
Using a code is the preferred secure option when logging into myGov. You can get a code by SMS or from the myGov Code Generator application. Using your password and code to log in is known as two-factor authentication. Both factors strengthen the security of your account by using a security token, rather than an answer to a question, someone else may know.
Code sent by SMS
A one-time use code is sent by SMS to your mobile phone.
If you change your mobile phone number, you must first update your myGov account in your account settings. If you do not update your number, you will not receive the SMS code and you will not be able to log in. You will not have access to your account and you will need to call myGov support and create a new account.
MyGov Code Generator application code
The myGov Code Generator application creates a single-use code on your mobile device.
The app is your best login option if you can't get SMS codes from your mobile phone. This is useful if you are traveling abroad, have limited mobile reception or prefer to use the app to get your code.
You can download the application from the App Store or Google Play. To set it up, you must accept the Terms of Use. During setup, your mobile device with the app will be registered in the myGov login settings. You can only register 1 device with the app, at any time. If you change your device, you must first delete this device, before setting up the app on another device. If you want to remove the app, you must first change your login option or make a login backup. If you don't do this, you will lose access to your account.
Start backup session
Be sure to configure a backup login option if you use this app. Your backup will allow you to log into your account if you cannot use the application. To configure your backup:
go to account settings
select Mobile number to enter or update your number
select Login options and activate Receive a code by SMS, myGov Code Generator will also stay on.
Delete your app or change your device
If you want to delete the application or use it on another device, you must first delete it from your myGov account settings. To remove the application:
go to account settings
select Login Options
Choose to Receive a code by SMS or Answer a secret question and activate it. To have a login backup, you must select Receive a code by SMS and make sure that your mobile phone number in your settings is up to date.
select the myGov Code Generator application
select Delete to delete the device and this will disable this login option
uninstall the app from your device.
Lost your device
If you lose your device with the app installed, you can use your login backup if:
your backup is already configured
you still have access to the mobile number registered in your account.
If you do not have a backup or cannot access the mobile phone number, you will need to call myGov support and create a new account.
To use the backup login option:
go to my.gov.au and enter your username and password
select I can't access my application
select Receive a code by SMS
enter the SMS code, sent to your registered mobile phone number
To remove your device, you must:
go to account settings
select Login Options
Choose to Receive a code by SMS or Answer a secret question and activate it. To have a login backup, you must select Receive a code by SMS and make sure that your mobile phone number in your settings is up to date.
select the myGov Code Generator application
select Delete to delete the device and this will disable this login option.
Then you can download and configure the myGov Code Generator application on your new device.
Get a new device
If you get a new device, you must first remove the old device from your myGov account settings. Then you can download and configure the application on your new device. To delete your device:
sign in to myGov and then go to Account Settings
select Login Options
Choose to Receive a code by SMS or Answer a secret question and activate it. To have a login backup, you must select Receive a code by SMS and make sure that your mobile phone number in your settings is up to date.
select the myGov Code Generator app and select Delete to delete your device. This will turn off, it will turn off the myGov Code Generator application.
Then you can download and configure the myGov Code Generator application on your new device. When you set up the app, your new device will automatically log into your myGov account settings and activate this login option.
MyGov PIN
You can log in to an application that supports your myGov PIN if you have connected the application to your myGov account.
Forgot PIN
If you forgot your myGov PIN, select the I forgot my PIN link on the login page of the supported application.
If your myGov PIN is wrong 3 times, your access to the compatible app will be temporarily blocked and you will need to reset your PIN.
Blocked account
If your account has been temporarily locked, you must wait 2 hours before trying again. You can unlock your myGov account earlier if you have registered your mobile phone with myGov and receive myGov codes.
If your account has been permanently blocked, you will need to create a new myGov account.
Log out of myGov
Be sure to log out of myGov when you are done using it, especially if you are using a public computer, such as a library.
Manage your myGov account
You can change most of your myGov settings in 'Account Settings'.
Password - update
Your myGov password must:
have at least 7 characters
have at least 1 letter
have at least 1 number
will not be the same as 1 of your last passwords
do not use the same character repeatedly or have sequential characters (for example, AAAA or 1234)
Your password can have any of the following characters :! @ # $% ^ & *
Secret questions: change or add new ones
You can use the suggested questions or you can create your own. You can edit or add secret questions and answers in 'Account Settings'.
PIN myGov - update
Your myGov PIN must:
have 4 numbers
not have repeated pairs or sequential numbers (for example, 1212 or 1234)
does not have 4 of the same number (for example, 1111)
You can change your myGov PIN through your myGov account in 'Account settings'.
If you don't have access to your mobile device, you can disconnect it in 'Account Settings'.
Reset myGov PIN
You can reset your myGov PIN by selecting the I forgot my PIN link on the login page of the supported app.
Email address - update
If you change your email address, you can update it in 'Account Settings':
Email Address - This is the email address you can use to log in and it is the email address to which we send codes
Inbox Notifications - This is the email address we will send a notification to if you have a new message in your myGov Inbox and have chosen to receive email notifications
Update your details: this is the email address that we will send to some of your linked services so that they know that your email address has changed.
Mobile number: update
If you change your mobile phone number, you can update it in 'Account Settings':
Mobile phone number: this is the mobile phone number that you can use as a username (if you have configured it) and it is the mobile phone number to which we send codes
Inbox notifications: this is the mobile phone number to which we will send a notification if you have a new message in your myGov Inbox, if you have chosen to receive your notifications by text message
Update your details: this is the mobile phone number that we will send to some of your linked services so that they know that your mobile phone number has changed
Close your myGov account
If you close your account, you will no longer be able to use online government services through myGov, and you will not be able to access your messages in your Inbox.
If you create a new myGov account, you will not be able to access your myGov messages from your old account.
You can close your myGov account in 'Account settings'.
Traveling abroad: access myGov
While abroad, you can still log in to myGov.
However, to log in with a code sent by SMS, you must:
use the same mobile phone number registered in your myGov account
be able to get the code by SMS, while outside Australia
connect to a mobile phone network supported by your phone service provider.
If you cannot receive text messages while abroad, you will not be able to log into your myGov account. Before traveling, you will need to change the way you log in. You can change your login option to use myGov Code Generator app or secret questions and answers.
To change how you log into myGov, you can:
download and configure the myGov Code Generator app on your mobile device
use secret questions and answers.
If you don't have the myGov Code Generator app, you can download it from the App Store or Google Play and then configure it. You must do this before traveling abroad.
Codes and messages sent by myGov
Codes sent by email
myGov sends a code to your email address when you create an account. This verifies that the email address is valid and that you have access to it. If you didn't receive it, check your 'junk' email folder. To receive all myGov messages, add myGov as the trusted sender. myGov may send you an email when you make changes to 'Account Settings', such as resetting your password or updating your mobile phone number used to receive login codes.
Messages sent by email
Email messages sent by myGov will always have noreply@my.gov.au as the sender and subject. MyGov emails tell you what the reason for the message is and they will never have a link to a website or phone number.
Services
Services are government programs that offer online services through myGov. These include:
Australian Job Search
Australian Tax Office
Centrelink
Child support
Applications Portal of the Health Department
Department of Veterans Affairs
HousingVic Online Services
State health insurance
My aged care
My health history
National disability insurance plan
National reparation scheme
Victoria State Revenue Office
Managing ABN connections is no longer available in myGov. If you have linked your ABN to myGov using Manage ABN Connections, go to the Australian Business Registry website for more information.
Linking services to your myGov account
We may ask you questions to make sure we link the correct record to your myGov account. We do this to protect your private information and security.
You may have a code that we have given you to link your service to your myGov account. We may have provided you with this code when you entered a service center or by phone. You will need to enter this code when you link a service to your myGov account.
Cannot link to a service
If you can't link a service to your myGov account, please contact that service directly.
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